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| - In spite of their lackluster service, unfriendly greeters, long lines, and lack of those separators for putting between items on the checkout belt, I basically thought this store was ok....I've been to worse Walmarts. However, this is the straw that broke the camel's back and shows quite plainly what kind of people are managing that store.
On Thursday, Thanksgiving day of this year, I waited in line four hours to get a 65" Vizio TV for my parents. I did get a ticket, and I immediately paid for it. After taking almost an hour to get through the line to pay for it, I had to find out how to pick it up...was told wrong information more than once, finally somebody told me to drive my vehicle behind the store. So when I got up to the pickup area and gave my ticket to someone...one of the guys said,"Those are all gone." WHAT. There was one ticket for every TV there! Apparently they were two short. WTF. Who counted these tv's and made the tickets??? Well a manager named TRAVIS came out and told me that he would order more of the tv's, and if nothing else get us one comparable. He told my dad he would give him a gift card for his inconvenience and took his phone number promising to call and let us know the status. Well it is now over two weeks, no phone call. Nothing. Nada. Mind you, they have over $700 of our money in their pockets, and we have no tv. I call several times to the store and this rude robotic operator answers with her snotty smoker's voice, puts me on hold, tells me he's not available. I ask to speak to another manager, and put on hold for 40 minutes till I gave up. I call again, rinse and repeat. My dad took his reciept and ticket to customer service to speak to Mr. Manager Travis, and after waiting a good half hour, is told that he will have to wait for an email (we were NEVER asked for an email address!!) and Travis NEVER came out to speak to him. This is not good store management to wimp out on speaking to a customer. I called the store and spoke yet again to the smoker-voiced bot that I wanted to speak to Mr. Manager Travis. I got put on hold, then she got back on telling me that he said no tv's have come in, there might be a truck tonight, and that I should get an email. I said they don't have me email. She tells me in the snotty tone, "Well that was your responsibility" and BOOM in my head....how dare she??? I told her that as they have MY MONEY it is their responsibility to get me the product I paid for. And that tell Mr. Travis I am calling corporate! If you can't deal with customers, don't go into management...apparently Travis is one of those so-called managers who hide behind their employees to hide and let them deal with it. That is what I call a really wimpy spineless move. I am calling corporate and believe me I am letting them know every detail.
ETA- I did call corporate and was then called by a manager named Mary. She was very helpful and apologetic, but nobody ever called to let me know if the tv's ever came in, my dad happened to stop by and asked...and by some miracle they were there. He was able to get his finally and this sorry saga was over. My recommendation for customers is during the Black Friday (or now Black Thanksgiving) sales when you get your ticket for an item, run like the devil is chasing you to pay for it and pick it up ASAP. I made the mistake of thinking that the people doing inventory could do their jobs properly and count accurately how many were on hand. I won't make that mistake again.
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