My last interaction at this branch was beyond frustrating. In an attempt to finalize a few matters dealing with my late husband's finances, I requested assistance at this branch.
I understand why they did not help. It wasn't that they could not. It was at the (acting) manager's discretion, as explained to me by Wells Fargo customer service when I called their toll free number.
What I can't appreciate is the manner in which the (acting) manager chose not to help, which included lying about "federal regulations", refusing to honor checks written on a Wells Fargo account by a government agency, and refusing to honor documentation from the Mecklenburg county courthouse.
The customer service I received at this branch was the proverbial straw.
I finalized my business with Wells Fargo yesterday.
Good riddance...