ok, to begin with I am a BLACKBERRY fanatic which sets me apart right away. Verizon supports but does not sell BLACKBERRIES anymore. BUT, I bought my new Classic from Blackberry and of course was clueless as to how to set it up. I took it to verizon and LINDSEY took care of it and me. She assured me through the whole ordeal that I would be able to use it and there was no need to drive over it and smash it; she would have it up and running. And she did. Now, that is a busy store. However, they take care of their clients and bend over forwards and backwards to make sure you know what you are doing. And they make it fun. very, very pleased. THANK YOU VERIZON, and THANK YOU LINDSEY.