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  • I wish I could give it ZERO stars!! I am currently in a rental with them and I am BEYOND unsatisfied with SGI! I wish I could just deal directly with the investment firm who owns the house. Their fees are comical and their customer service skills are nonexistent! They charged us $200 to renew a lease, why because it takes 10 minutes to edit a template and upload it?? I had an issue with my bank account and one months rent got pushed back to them. Not only did they charge me an expensive fee but I can no longer pay online, I have to DRIVE 45 minutes EACH WAY to pay it in person EVERY month. Moving is not an option as my kids are in school, we love the house and the neighborhood. There was a major issue at the end of last year where SGI sent an email to all residents without blind copying everyone's email address. Residents were beyond upset that their privacy was leaked. What was the email about you ask? RAISING fees to pay our rent!! They were going to charge people fees to pay online or for them to cash a check. They claimed the bank was charging them a fee to cash each check they received. What bank charges their own customer a fee to deposit into their account? After a backlash from the residents they said the fee's would not go into effect after all. What was nice about that situation was a lot of the residents communicated with each other and agreed what they were doing was not right. If so many of us would not have spoken up SGI would have just made an estimate of $60 a year PER tenant. We received an HOA fine because of weeds dated from when we lived OUT OF STATE!!!! We had not signed a lease at the time the pictures were taken of the weeds. This was before we even knew we were moving to AZ!!! SGI tried to make us pay the fee, we had to jump through hoops to get it appealed and I received nothing but the run around of the property "manager". I have had to ask for repairs twice and each time it took over 10 days to answer me or I had to submit a second request. The company they use rescheduled their appts and didn't show up when they said they would. THREE times they have charged wrongful things to my account. When I call to inform them of this they've said "oh we have another rental on that street and we got them mixed up" REALLY?! What does that say about their organization or business skills??!! Before you get your heart set on a rental, look and see if SGI is the property management, if they are turn away from the house and RUN!!!!!
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