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| - What a beautiful, trendy, designed space! We were lucky enough to have one of our friends with too many hotel points for his own good to reserve us a place for the weekend, so that we didn't have to sleep on the floor or a leaky air mattress.
The beds and linens were so comfortable! The window shades were super cool and much appreciated compared to the hotel curtains that waste fabric and collect dust. The light fixtures in the hall, covered with the cool striped fabric definitely softened the fluorescent lights without making the hallways creepily dim.
Getting to the hotel is somewhat a pain. There's no street/deck parking - only valet. Also, you have to ride the elevator to the 5th floor, and during that short ride, you'll be crammed in with others who are headed to the many restaurants, clubs, and the theater at Epicenter. As a reward for the cramped elevator, there's a great view and a relaxing water art feature to greet you on the 5th floor, prelude to the hip and casual lounge that is the lobby.
However beautiful and designed this space was, I was surprised by the amazing inattention to small, yet highly relevant, details. They had dispensers in the shower for the shampoo and body wash, which were all Bliss brand and rather nice for hotel toiletries, but then they had cheap toilet paper. The lobby bar was aesthetically pleasing but the oversized chairs weren't that comfortable, and there weren't a whole lot of places to set your drink.
Sadly, the service did not match the hip atmosphere. Or maybe it did in the sense of it was cool and sleek, pretty to look at, but not very inviting. We checked in at 11:30 on a Friday night, and there was only one person working the front desk. He was somewhat flustered by the herd of people gathered around the desk. He was getting no help from his coworkers, who seemed more interested in their duties than in the service of the guests. The bartender was not much better. She was annoyed that we asked for drink menus, then annoyed when we asked for the mojito, since they were out of mint, which she informed us with a smirk as she walked away to serve another customer (no, they were not that busy), only to return a few minutes later to finally take our order. There were two additional waitresses/hostesses at the end of the bar with very unpleasant looks on their faces. So sorry to disturb you all!
In short - get a taxi to drop you off at the front and head straight to your comfy room to take in the view!
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