This is why we can't have nice things: because of corporate coffee chains like CBTL and Starbucks. I did have an enjoyable experience during my first (and so far, only visit) to CBTL but allow me to delineate:
PROS:
-nice ambiance with ample seating
-quiet compared to Starbucks
-nice patio
-friendly staff, relatively knowledgeable
-easy to find right off Bell Rd.
CONS:
-closes at 9:00PM
-ridiculously priced drinks (just like Starbucks)
-also noted that yogurt/cottage cheese (like Oikos, etc) is severely price-gouged. Think $4 for a cup of yogurt... when you can get the same product for $1 at the supermarket.
-chai tea does not use milk/soy... seemed watery and bland compared to most chai I've drank.
Nice for an occasional stop-in to chat with a friend, but not a daily (or weekly) must-do for me.