I normally take my cat to the cheynne location, i have been satisfied with them for years , today i had to take my baby cat ( lilY ) to this location over Durango , i was unhappy with the way they handed her back to me when i went to pick her up, the lady worker was grabbing my lily by the back of her neck, which i never saw before from anyone ! The workers over cheynne's location carry & hand her to me as a baby, i could feel the TLC, makes me happy & i could trust them , unlike this location ! Makes me wonder how they treat pets behind seens !!! Not going back ever again !!!