I only heard of this place after the Charlotte Observer mentioned they were going to be on a restaurant renovation show.
First, the restaurant is next to BiLo, but is not visible until you are actually past BiLo. If I had followed my GPS I would have gone up the off ramp from 485 inner loop, but since I knew there was no entrance from that direction I stayed on Park Rd and turned in at BiLo.
Second, the place was empty for Saturday lunch even though it is near the mall and everyone is out Christmas shopping.
Third, food and service were excellent. I had the corned beef hash and eggs. Both were excellent. The people at my table had BLTs and loved them. Price was right and portions were generous.
My suggestions:
*Fountain beverages, not canned. It just looks cheap.
*Pay someone to design the menu. It looks like a 6th grader did the layout. the spacing was uneven and it didn't flow well. The sides are on the back, the headers weren't as cute as they thought they were.
*Declutter the cash register area. Get rid of the candy and make the shirts more prominent. I think the Got Tea shirts are nice, but didn't even notice them until after I had already paid.
*Update the decor. What image are you trying to project? A quick lunch place, or a home cooked dinner place? It looked like the former, but the menu reflected the latter.
My friends will return after the show tapes next week to see what changes are made.