First of all, the hours are amazing for someone who works a 9-5! I waited in the waiting room for a few minutes longer than i liked but it was the end of the day and they appeared to only have a few staff members there. Dr Hawkes explained everything to me as she was doing it which i appreciated greatly as it was my first eye exam. I was never pressured to buy anything although i did need glasses. They were super informative of all of my options and were never pushy for me to buy glasses from them that day at that exact moment. I felt like i had a lot of options. It was a very comfortable environment and everyone was pleasant to be around and were even apologetic for my short wait. No complaints here.