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| - Very poor experience from a "high end" steakhouse. The seafood menu description was clearly not what was delivered. We were out for my wife's B-Day, even cancelled out reservation at Capital Grill (very big mistake), and when the manager was made aware of the issue, which mind you, was a very easy fix, the only comment from him was, "Happy Birthday". The GM was not much help either, attempted to cure the problem with cheap gift cards, no thanks.
So anyone reading this review, do yourself a favor and DO NOT go to Red, in Beachwood. I cannot speak of the Cleveland location, since I've never been there. But if the manager from the Beachwood location is reading this....you sir, are a class A ass#%^*, you have no concept of customer service.
Next time, we will go to Capital Grill, when the experience is always top notch.
One more thing, I'm just using CG as an example of great service, I'm not by any means endorsed by that business. My advise is to have an enjoyable meal with friends and family, just DO NOT give Red your hard earned money.
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