Setting up the appointment was easy. It was the day off that was a nightmare. I scheduled a move out clean for 10:30 am. At 11:15 I called the only number on their website and they called back to tell me the maids would be there by 11:30 at the latest. 12:30pm they finally show up. When confronted they told me "we have bad managers, they don't know how to schedule us. It is their fault." SERIOUSLY!? Already pathetic customer service. Then the maid gets on the phone with the manager while walking around my house critiquing everything saying that my house was "horrible". Not the case. When booking I was given a quote of $100. After this phone call the maid tells me it will now take triple the time and now wants to charge me $300!!!! Unfortunately, I was in a bind due to when I had to turn in keys so I paid it. My last straw was overhearing all the maids talking trash about me in Spanish because I was upset. (They didn't know I understood Spanish). The company knew this was a trial run for them. I already had them scheduled for repeating visits at my new house!!! Needless to say, we have cancelled. Never again. Run away from the company!!! DO NOT USE THEM!!!!