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  • Wow. Simply put, if you're looking to have a pleasant buying experience take your business elsewhere. Here is my favourite quote by the owner on my first and final visit: "I'm a professor of botany and an expert in every plant in here...somebody has to pay for that expertise" Really?? No. I just want to pay for the air plants. I found him pretentious and rude. The reason for the 1 star (other than not being able to grant 0 stars) is the products are nice and there is a good variety. As a note, I was asking for a reduction in price as I was buying a variety of different items - and I think that's pretty standard in this kind of retail. He got very upset and instead of just saying "no - the price is the price" he launched into a whole speech. He did give me a deal on the air plant combination I got - and I did buy (I was in a bind) - but never again. Team @ eco|stem - learn what it means to provide customer service. People are not out to get you - you seem to be out to get your customers though. It is possible to have good products, at a price where you make money, and also provide friendly service. Happy to help you with that if you want a customer service consultant. I'll even give you a discount.
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