Wow. Simply put, if you're looking to have a pleasant buying experience take your business elsewhere.
Here is my favourite quote by the owner on my first and final visit: "I'm a professor of botany and an expert in every plant in here...somebody has to pay for that expertise"
Really?? No. I just want to pay for the air plants.
I found him pretentious and rude.
The reason for the 1 star (other than not being able to grant 0 stars) is the products are nice and there is a good variety.
As a note, I was asking for a reduction in price as I was buying a variety of different items - and I think that's pretty standard in this kind of retail. He got very upset and instead of just saying "no - the price is the price" he launched into a whole speech.
He did give me a deal on the air plant combination I got - and I did buy (I was in a bind) - but never again.
Team @ eco|stem - learn what it means to provide customer service. People are not out to get you - you seem to be out to get your customers though.
It is possible to have good products, at a price where you make money, and also provide friendly service.
Happy to help you with that if you want a customer service consultant. I'll even give you a discount.