We recently moved here and were told we must try this place. The first couple of times we went was great. Service and food has always been good. The brisket nachos are definitely my favorite.
The last time we visited however was not the same. We stood at the front door waiting to be seated for about 5 minutes. Meanwhile serveral servers walked by and I made eye contact with at least one bartender. As the host was casually walking up this was the conversation:
Host: Two? (no real greet and it was COMPLETELY obvious she could care less)
Guest: Yes
Host: Booth, table or high top? (While we appreciated being offered the choice it was said with a tone of no real care, which we didn't appreciate)
Guest: Booth please
*Host begins to walk away towards a booth in the corner. Casually tosses the menus on the table and (with the same "I don't care" tone) said "Enjoy". Well we weren't sure who she was talking to us or the air behind her because we hadn't even made it to the table yet.
As the server approaches (with the similar attitude) and her greet was "can I get you something to drink?" My husband asks if there are any drink specials and the answer was "No". So we just get 2 waters. At this point we weren't feeling very welcome so we just did 2 waters, ordered dinner (which was eh), ate and left.
Now, being in the hospitality industry myself and managing restaurants this is a far far cry from any good hospitality to make a guest want to come back. There are things that service can make up for. If we had been nicely greeted from the get go and had our waitress made us feel more welcome we may not remember that our food was just eh. The pasta dish was flavorless and the steak sandwich was about the same. He dipped it in ranch to give it at least some flavor.
We live just down the street but from now on will probably head downtown for better service and food.