The food is excellent, but we seemed to arrive on a discombobulated Saturday night. Apparently their printer was out of order; one customer arrived for her take-out order only to find it never went through. The staff person was slow to find a resolution, and the customer left angry. Our order, which we placed in person, was also lost. They offered us a free dessert to compensate, and we accepted. After waiting a few more minutes, our order arrived, and I will say I think it was worth the (long) wait. A few other inconsistencies: I got one piece of cornbread and a couple pickle slices with mine; my companion got several pieces of bread and a lot of pickles. They didn't provide any BBQ sauce so we missed tasting theirs. Seems like they haven't fully got their act together--maybe they were understaffed or undertrained--but the place has delicious, fresh-cooked food and I will go back--and I hope I can give it a rave review next time. Despite the problems, an authentic, independent barbecue place here is North Scottsdale is definitely something worth supporting.