More staffing is required on a holiday. There were only 2 people managing the entire store. The girl was looking after the cash register and the boy was responsible for preparing the drinks. The girl seemed stressed and wasn't able to handle high pressure and the boy just seemed clueless. It was very amusing watching him being puzzled and taking his slow time with the drinks. There weren't that many people ahead of me, but probably took 25 - 30 minutes to get my drinks. They didn't have anymore of the thick straws for the drinks with the toppings. It was annoying sipping my drink with a thin straw and not able to obtain any toppings. The bubble tea shop was also extremely warm, with the temperature being above 20 degrees Celsius today. They can at least turn on the AC so the customers can comfortably hang out, but nope!