I took my German Shepherd here this morning. Severe ear infection. Also had her nails clipped. The staff were very good. My girl can be prickly but she was not with the staff. Dr. Kasperek (?) was excellent. Knowledgeable with great interpersonal skills. The office is under construction so seemed a bit disorganized. Not sure how I feel about no appointments, the visit took me some time -over 1 hour) but I really liked the vet and staff so will return.