About: http://data.yelp.com/Review/id/CfZpFp9F7XPFjfp1ATWVpw

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About: http://data.yelp.com/Review/id/CfZpFp9F7XPFjfp1ATWVpw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-04-20 00:00:00 (xsd:dateTime)
itemReviewed	Beyer Appliance Service
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I can't give Beyer a positive review because we had a negative experience with our repair. We had a double oven go out and our Home Warranty Company sent Beyer Appliance to do the repair. The repairman eyeballed the issue and ordered a part without doing an inspection. We later received a call that it would take THREE WEEKS to receive the part, and when they come to install it they realized the problem was electrical and left without even installing the part. Their response was "Sorry, it's an electrical issue and it's not our trade (our problem)". We then had an electrician out to diagnose the issue and called a Beyer to come assist by removing the wall oven, which requires an oven jack, at an additional expense and was denied. We contacted the home warranty company as well and they were also baffled as to why Beyer refused to return and assist even after offering to pay for it out of pocket. Apparently, companies used to do this and actually cooperated to make repairs. Not sure what changed but Beyer was unwilling to cooperate. It's a shame because they blew the diagnosis, made us wait three weeks for a part they never even installed, and then refused to assist in the repair when asked to do so by us and the Home Warranty Company. We were left hanging to find our own solution and are really disappointed with Beyer. Update: I appreciate Daniel responding to my review, owning the failure, and taking steps to ensure it doesn't happen again. Because of his response, I am changing my review to three stars.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Kent

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