This Place Blows my Mind! There is still Hope for Great care in this city!!!!
My baby girl, Roxy, ripped her dewclaw on Sat Morning. I called 3 places and they couldn't get me in.... Thank God because I found this Office!
The initial phone call was very welcoming & they made me feel that Roxy was important. I work with patients all day... So I am VERY Particular about patient care! I know that you will gain or lose a patient with the first phone call! THEY were wonderful! She Told me her name ( I forget at the moment what it was) & she asked about Roxy. She offered an appt at 1230 but if I felt more comfortable I could come in as a walk in and wait a bit. She gave me the options! I was so impressed with her communication skills over the phone... She Represented this office Wonderfully! I trusted that they would take great care of Roxy! She was energetic & compassionate!
They got us back right away. Rachel, the assistant, was so patient and listened to me and answered all of my questions and gave me resources to research pet insurance for Roxy. That was so nice!
Dr. MONTGOMERY is absolutely Fantastic!!!!! She came in and within moments she was not just crouched down, BUT RATHER, literally sitting on the floor in the exam room with Dog, loving her up... Despite Doctor wearing dress pants and dress shoes, she didn't care! She got right on the floor with Roxy!! Petting her and establishing a Rapport with my dog to make her feel loved and comfortable. She did This all BEFORE she even knew that Roxy was a rescue and was previously abused before I got her at 6 months old ( so she requires more TLC) ... Dr. Montgomery, you are the BEST!!!!!!!
AND IT DIDNT STOP THERE! ... I just received a phone call from Dr.Montgomery personally to ask how Roxy was doing and to make sure she is okay! Are You Kidding me?!?!!! How Wonderful is this?!!! Amazing Patient CARE! I am thoroughly IMPRESSED!!!!!!!!!! Just blown away! This is how I treat my patients in our office. And I have NEVER had a doctor of any kind call me to follow up! I'm so Glad we found you! Roxy is my Everything & and am thrilled she has a doctor for Life!!!!!!! Thank You so much Dr.Montgomery & Team!!!!!!!
~ Roxy & her momma Heidi.