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| - Kevin Allard: Allard Automotive Industries: Mobile Mechanic
RIP OFF!!!!!!!!!
DO NOT CALL: DO NOT HIRE: Especially DO NOT GIVE HIM CASH
After contacting Mr. Allard on the phone and describing our cars symptoms, we set an appointment for the following morning at 10am for him to come to our home to look at the issue. The next morning he didn't show up, but called about 20 minutes after the appointed time to say he was running late, which is understandable. So he said he would be there at noon. At noon he was a no show, I ended up calling him at 1pm to find out if he was still coming or not, he replied that he was on his way and would be there at 2pm. Again come 2:30 and still no show, so after calling him again he said he was just down the road with another excuse as to why he was running late. Finally he shows up at 4pm. He looked over the car, briefly, and came to the same outcome I had already told him what the problem was. Mr. Allard indicated that he needed to procure the parts for the service repair, but only took cash because his debit card reader was broken. So, I gave him cash (Over $400)(Big Mistake) for the parts with an invoice showing I gave him cash to buy the necessary parts. We then set an appointment for the following morning at 8am to get the repairs completed.
Come the following morning and no show for the 8am appointed time, I called him at 9am to find out when he was actually going to be to our house for the repairs. He made another excuse and said he will be at our house at 10am. It's now 11am, 3 hours past the appointment time, and he still hasn't showed up nor even bothered to call as to when he will be present for the repairs. I called him again just hear another excuse and that he was on his way to his supplier to buy the parts and that he would be here between 12 & 12:30pm. As anyone would expect, he was still a no show, so I called him once again where he said that his supplier no longer has our parts, that he would have to order them and wouldn't be till later on in the week. I then cancelled in frustration of being put off by his lack of service and responsibility, but was full of excuses, he then hung up on me. I called him back a few minutes later I asked for my money to be returned knowing that he obviously hadn't bought any parts with it yet, he then hung up on me again. He no longer would accept the calls from my phone. So, after calling him back from another number he refused to refund my cash and said that he would order the parts and have them shipped to me and then hung up on me again. He indicated per his policy, shipping is the only delivery method for the parts, which was fine as I either want my money back or the parts that I paid for. Later that night he sent me a tracking number through UPS, which can be created by anyone with an account and he said the parts would ship on a certain day. Low and behold, of course, nothing ships on even the week that he promised. He is now not answering any calls from any of my numbers, not responding to text messages, and not responding to emails. The parts have yet to be shipped and I can't get a hold of him no matter what.
Upon further research we found that we aren't the only people he has done this too. We found he has multiple complaints on the Better Business Bureau against him, along with similar customer reviews, that he also has some complaints on the website RipOffReport.com.
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