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  • I only do reviews in the case of amazing service/products or the opposite. In the case of Geno's Copper Basin it is the opposite. Let's call a spade a spade... The special is $5 Large, which dozens of chains do. In this case you get what you pay for. Sometimes it is overcooked and sometimes swimming in grease. The one thing they lack is any sort of consistency. Enough about the pizza, what genuinely sets Geno's Copper Basin apart from the competition is the deplorable customer service. That epically poor customer service also comes with a staff that is tragically inept. Simple requests are a waste of your time because they almost never manage to get them correct. They messed up my order yet again today and I called in to discuss with a manager. The young lady who answered was completely indignant about it. My issue was not a major one, simply a request that they cut the thin crust pie style not in squares. The employee told me (after speaking to a manager) there was nothing she could do because I don't pay for cutting and any special requests are a courtesy. She went on to say if it was not cut the way I expected then she can not "help it" because that is how they normally cut it. She finished by saying maybe I should have it put on my account so they will see it. I have asked to have it notated on my account which I have been told multiple times it has been. I will say in the past there have been mangers who have taken responsibility for the error and were apologetic but not today. If you are just looking for cheap (both in price and quality) pizza and you are a very patient person that can overlook 1star service this is the place for you.
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