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  • I willl start by saying my review is based solely on the customer service. I have eaten here twice and was happy with my meals, the first time I had a salad which was ok and the second time I had the pork belly eggs Benedict. The pork belly was a little overwhelming but I suppose that is what it's supposed to do. Overall a good plate, perhaps just not for me as it was my first meal of the day and was too heavy. My one star review was given because this past Monday around 11 am I called to place a phone order and was told that they don't take orders over the phone and that I must walk into the restaurant to place my to go order. I thought that was a bit strange but I live 1 block away and decided to go in anyways. As I arrived I was not greeted by anyone but was directed to the bakery section by the host to place my to go order. Once again I had to greet the bakery host as she stared at me with a blank face. I told her that I wanted to place a to go order and that I needed to see the menu. She informed me that they do not offer take out. At this point I'm extremely frustrated and annoyed that once again my requests cannot be made. I explained to her that the hostess who answered my call said they will only take "to go orders" if present in the restaurant. She did not offer any type of apology she just explained why they do not offer it. Apparently they have received complaints about their food being soggy with take out orders. I completely understand that as all of their plates are very very saucy, almost overwhelmingly saucy which is why I've always requested all sauces to be placed on the side. I was hoping that she would accommodate me as I was misinformed by their staff and was only requesting scrambled eggs and plain pancakes- absolutely no way for there to be sogginess. Once again no apology she just replied, "I can't do that." I am not an unreasonable person, I am well aware that people make mistakes. Trust me when I say an apology and a thank you would have gone a long way. She made me feel bad and let me leave upset and disappointed. She clearly has no respect for where she works and made the establishment look very bad. Living a block away this should be my go to breakfast/lunch restaurant as they have a nice patio area but after this mistreatment I will not be back. Such a shame, all of this could have been avoided with better customer service and perhaps a crack of a smile. To the owner- we can see and appreciate that you have spent a lot of time on the menu and decor, there is no reason why you should lose what would be a loyal customer because your staff offers no customer service skills what so ever. Time to clean up shop.
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