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  • I had high hopes at first. They advertise a sale of 50/50/50......basically half off the carpet, the padding, and the install. The salesman/estimator that came out was named Chris. He was very aggressive, almost upset at the simple questions I was asking. I told him I needed 1244sqft of carpet. He said how did you get that number. I told him I measured it myself. He then said I was probably incorrect and that I would need 1500 sqft. Really....without even measuring it first he is going to suggest this? I'm not an idiot. Next I asked him how much the carpet was that we were looking at. He told me it was $4.00 a sqft installed. Said that included everything. Yet he said he wouldn't be able to give me a break down to show how much the carpet, padding, and install was and how much the 50% off sale made it. He was in the house for maybe 10 min and I finally kindly asked him to leave. I told him I didn't like his aggressive attitude toward my otherwise simple and straightforward questions about their product and its pricing. I have never felt such attitude from a business like this coming to give me an estimate. Isn't the goal to gain my business? I guess Empire has more then they need and don't really care about the customer. Horrible first impression. So if you want transparency in pricing, this IS NOT the place to go according to Chris and his answers. If you want someone to come in and tell you that its going to be $4 a sqft and the total job will be $6000 without a single measurement or a realistic breakdown in price for product and services, then this is your place. Good luck!! I was going to reschedule an estimate with this company in hopes of someone more stable and friendlier, but I've been on hold now for 45 min. Other reviews have said they don't answer the 800 number. That is my experience. I was so excited to finally get new carpet, yet now it's turning into a headache.
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