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  • The food is ok, nothing special. The service is inconsistent, and the manager is useless. If you find yourself at this location against your better judgment ask for Katrina. If you like your wings on the crispy side, you'll have to ask for this as they tend to come slightly undercooked (i.e., soft skinned). I forgot to ask, so I was slightly disappointed with my wings. The best flavors of wing sauces are the Jamin Jalapeño and Spicy Garlic. I have attempted to eat at this location twice before. Yesterday, I managed to stay without leaving before I was served. Even so, I experienced the same problem at the hostess stand as I had two times previously. There seems to exist a fundamental problem with the manner in which guests are handled when they enter this BBW location. Unlike most BBW locations that seem to have a half-dozen teenage girls/boys at the front podium, this location tends to have one or two. Everyone else seems to be hiding in the back - I guess. If the hostess is in the middle of taking a take-out order, you could wait for a very long time without so much as a greeting. I consider waiting without a greeting or acknowledgement to be problematic after about 4-5 minutes because it only takes a second to tell a guest you'll be right with them. Since my friend selected the location with a strong desire to have wings and a cold beer, I agreed to give the place another try. Thankfully, our server Katrina saved the day. She was very pleasant, attentive, and accommodating. Although the food did not meet with my quality standards, the service and my cold Angry Orchard ciders on tap did. Couple this with some great company, and the venue worked out to my liking. Ironically, the poor greeting turned into a rather red carpet exit when two staff members sent us off with a pleasant good-bye and grabbed the door for both of us on the way out. Upon quickly comparing my greeting, it felt a little surreal. Although I am not looking for a red carpet entrance, guest should be welcomed and feel like a valued guest when they enter.
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