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  • I went for pedicures with a girlfriend as that is "girl time" for me. I asked them to wait to start my pedicure as my girlfriend was a few min late, Not only did they disregard my request to have our pedicures together, but they defended this decision, saying they had a lot of people to serve and had to keep things moving. We essentially were separated for 90% of the time we hoped to be together. Moreover, what they have advertised on their website did not match the pedi offerings in their on site menu and when I pointed this out, they again took no ownership and blamed me for not reading the menu on site. In today's world, I cannot imagine defending incorrect or outdated info on your website when that is the primary way people find your business. I would discourage my friends from even considering Lotus Nails Bar and Spa- awful customer service and the actual pedicure was of poor quality.
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