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| - Ate there twice. First time, excellent dinner with excellent service.
Second time...horrendous. Had a reservation for 7 pm. Seated at 7:45. At least 20 people waiting with reservations. Unacceptable.
After seating, our server took our drinks order. Wife and daughter had chianti. The worst EVER. Cough medicine tasted better.
After a very long wait, the server returned and took our order. My wife and I split the Caeser's salad, which was very good.
And then we waited. And waited. And waited. People at the next table who were seated after us were done with their dinner.
I confronted the hostess/manager and told her to just give us the bill and we would leave. She dissuaded us from doing so and told us drinks and dessert would be on them and she would get our server.
Our server then returned and said our entrees were served to the wrong table and they were re-cooking them new. Oh, and BTW what did we order? Really? She had no clue, which lent me to believe she never put the order in.
They brought another glass of bad chianti (on the house). 20 minutes later we were served our entree. And after we shared their chocolate tiramisu, which IS marvelous and delicious.
Okay, we felt the restaurant was just overwhelmed and overbooked. It can happen. Not happy, but it happens.
Fast forward a week later. I find a credit card charge for $18 on Thursday. Now, we dined on Saturday and THAT charge was already posted to my card. We were never in the restaurant on Thursday!
Contacted my credit card company and they immediately credited my card.
Nevertheless, Arrividerci has zero clue how to control reservations. The waitress was horrendous. And they tried to scam me for an additional $18 on my credit card.
Bad enough we had lousy service all the way around. But they are also crooks.
Won't be returning! Should have called the police.
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