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  • No complaints about the beef jerky and other products but their customer service needs a major rehaul. We usually spend $200-300 when we come to Vegas, but no longer after our nightmare experience with our recent online order. We were sent the wrong box and asked to send the box back. Concern #1 - A customer should NOT have to pay for return postage out of their own pocket for a business' mistake even if they did offer to reimburse for postage. Eventually we were sent a prepaid label to mail back this box. The 3 times I spoke to someone over the course of a week MY order was never mentioned except to say that it went to someone else. It was not even shipped out after their error was discovered. Concern #2 - My business was NOT appreciated. I felt my goods were being held hostage until the box that was mistakenly shipped by them was returned by me. In fact, after I asked to cancel my order I was notified that I would not receive my refund until after they received this mistakenly shipped box.
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