In a nutshell: go somewhere else!
I walked in to make an appointment and at that time was asked how strong a massage I was used to.
I explained my massage therapist from another practice (which was away on vacation at the time) usually did deep tissue and i'd like the same. I'm an athlete, and had been training earlier that day, resulting in a few sore muscle groups.
The lady at the desk explained they only had one male employee available that day who was able to do this, and asked if I cared that a man was going to do the massage. I was fine with it - really didn't care one way or another - RMT is a profession, why should I?
Either way, I prepaid for an hour - which was charged directly to my benefits plan when I arrived to my appointment.
As I'm in the "waiting room" my blonde male massage therapist comes out from finishing with another appointment prior, and begins speaking with the lady at the front desk.
She explains in a rude/joking manner that she "hand picked this one" especially for him, and the two essentially began a back and forth joke (of homophobic banter) about him massaging me. I was shocked at the lack of professionalism from both of them.
Once in the room, he was evidently uncomfortable. The massage I received was not in any way what I would expect from a RMT.
There are other (fantastic) massage therapy places about a 5 minute walk toward/in Liberty Village. Go there instead!