| rev:text
| - After a rocky start (flawed email communications, and a discrepancy in posted store hours that had me driving across town twice to find them closed) I'm upgrading my review to four stars.
I decided to give Box Bros a full fledged chance being that I had not yet dealt in person with them. I brought my large and valuable item (a 60lbs handmade solid cedar chest with custom art on the lid) to them for crating and shipping, and if all goes well I am apt to give them a full 5 stars.
After dropping off my item I received a phone call from Chris about my previous review. He was fully apologetic for the previous mix ups, which in retrospect are understandable, and made it worth my while to try their service again - regardless if I changed my review or not. I do have to say that their in store experience was perfectly fine (Zach helped me out in store), and if my items arrive safe and secure they are certainly deserving of a good review. Hoping to have found a trusted place that makes packing/shipping my items truly this easy, as it takes a lot of worry off my mind.
Will update soon!
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4/15/15 - One Star
Unfortunately the cedar chest arrived standing on end (with no markings indicating which side should be up) and upon opening the box the end panel was blown out/broken and the frame in pieces. I'm about as far from happy as it gets. My client has $1000 piece of trash sitting in her living room.
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05/06/15 - Five Stars
I stopped in to the Dean Martin location to check on my damaged chest as it had been returned to them, and got to talking to Chris about how to get my other chests shipped, as I still had two more chests to ship, and in a hurry. All of the other options to ship were twice the price, and I had already charged my clients shipping based on the estimate I received thru Box Brothers/UPS.
After evaluating the damaged chest he came up with the idea of removing the lid and packing it separately, making for two more manageable boxes that could fit extra foam and packing. I decided to give them another shot, as the fault really lie with UPS trashing what was already a well packed unit. If they could pack their way around UPS's miscreant ways, it would solve my problem. I realize this could have happened with ANY shipper, but it was unfortunate to have it happen my first time out with such a valuable package.
So we removed the lids from the bases, and each was rolled in bubblewrap and boxed with foam. It all seemed extra bombproof, and I watched as they packed each one. UPS would literally have to run over the darn things to wreck them.
Fortunately, both chests arrived to their destinations completely intact, and both clients commented on the quality and thoroughness of the packing job. I really appreciate Chris Long and crew going the extra mile to get things done right.
My only hang up in this whole deal is with UPS. They took a well packed unit with sturdy contents and somehow managed to destroy it. Box Brothers as able to engineer their way around that problem, and went the extra extra mile by not charging me for packing on the those two chests.
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