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  • Customer service at Cox doesn't exist. They treat customers as their slaves. They intrerrupt the Internet service whenever they change something in their system and don't even have the decency to recognize, apologize and send somebody to fix it right away. Their technicians are not knowledgeable, they are lazy and don't care about the job they do. When I downgraded my cable, they sent a technician at the house to install a filter to downgrade the service. At that point he also cut my internet connection. It took 5 days to get another technician back home to solve a problem caused by them. They also believe that it is OK to wait for days without service and think that you can be at home for them to fix the problem whenever they can get to it. I have 4 accounts with Cox and I am dealing with issues every 3 months for each account. All issues are always caused by Cox. I reached the limit and I am switching to another company. After almost 4 years with Cox I can conclude that this is the worst company I ever had to deal with.
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