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| - If I were writing this a couple years ago, it would have at least 4 stars. But my last couple experiences here have really dragged it down. I'd actually give it a 0 based on tonight's service. For starters, we were there for over 2.5 hours! I could not figure out why the two tables next to us seemed to have the same server who I did not observe serving anyone else, and we had this guy who seemed to be serving half the restaurant. He would come set something down and run away before we could ask for anything. He gave us water and said "do you need a minute?" I said no we're good and then he turned and walked away?! Plus when he took away dishes, he reached right into my mother in law's face across her food every time. That's got to be an inexperienced server error.
Now, for the food. We typically love the salad bar but they have changed it recently and it sucks! They got rid of the big bowls of pasta salads and replaced them with tiny plates of bland, flavorless "salads." I tried this basil-barley type one and after I took a serving, the main plate was half empty. I also went to grab a pickle and a server swooped in and took them literally out from under my nose. There were still 6 left, at least left me grab one! It was downright rude. EVERYTHING needed salt. Salt only helped some things. It was mostly cold, mushy zucchini, tomatoes and other vegetables. The ranch dressing was definitely off. I normally love the steak soup (as in, I could drink it). Well tonight it was near empty so I politely asked a server if there would be more. He peers in and sneers at me "there's at least enough for one more bowl." I said no thanks I will wait for a fresh batch to which he gave me a dirty look and stormed off. I was very taken aback.
Prime rib. Mine was a very generous cut and cooked well, but my poor husband got this gritty, fatty piece with a huge bone in it and the meat was raw in parts. When he politely said something to our slow server, the guy acted like he didn't believe him and was squinting down at it going "I doubt it's raw." He was offered another cut but we were pretty much done eating as we had to wait forever for him to check on us. The brussel sprouts were hard as rocks and had nothing on them. Who chooses that as a vegetables anyway? It's kind of known as a less loved side dish! And the yorkshire pudding was this dry, almost burnt sad little thing. I have made better from a package at home.
We sat for 15-20 minutes to wait for an offer of a dessert menu and then another 10 for the bill, before getting up and going to the front because he was so slow. He didn't do any type of discount for the inedible prime rib, so we had to explain to the hostess about the whole awful experience and luckily at least SHE was apologetic and comped his meal. The server stood there to whole time we talked about it and didn't even apologize for the slowness. He looked irritated. I am really disappointed but seeing as this is about the 3rd time in a row w'eve gone and experienced sub-par food, I don't think this will be our main spot for prime rib. Our local Keg down the street does much better! And without the snotty attitudes. We are grateful for the nice hostess though!
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