They were assigned to me through my home warranty for my oven repair. I was able to book an appointment for the next day ( I opted for the following day due to my work schedule).
Their dispatch person was professional each time I spoke to her (she called to see if they could come earlier than my appointment due to other cancellations).
The tech arrived and quickly got to work. He pulled out the broiler drawer and it was disgusting underneath it...hadn't been cleaned in years, but he did his job (I was mortified though). He had the necessary part (an igniter) and fixed my oven in a matter of minutes.
I figured I would have to wait for a part to be ordered and that it might take weeks, so the fact that my oven was fixed in less than an hour makes them perfect in my book!