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  • CUSTOMER SERVICE REVIEW: I came here with my husband and two other couples for a Friday date night. Our server was horrible and so rude! My friend comes here at least twice a month and has been for over a year. She always orders the margharita pizza which comes with basil and tomatoes. This time when her pizza came out, it only had basil. She politely let the server know that it was missing tomatoes and asked for tomatoes. The server rudely told her that the pizza never came with tomatoes and she got exactly what she ordered(even though it always had tomatoes every other time she ordered it). He was about to walk away but she asked that they please out tomatoes on for her. A manager then came over and said 'hmm so I heard your pizza didn't come with tomatoes and it should have. We're going to comp that dish for you, sorry for the mistake'. Ok cool, but then when the new pizza came out the rude server AGAIN had to voice his opinions that the pizza does not come with tomatoes and that she was wrong and he is right(EVEN THOUGH THE MANAGER APOLOGIZED AND ACKNOWLEDGED IT SHOULD HAVE TOMATOES!)And next time she needs to order another pizza called something else that comes with tomatoes and sausages, and had to say 'YOU ARE WRONG'. wow! Seriously? That's extremely unprofessional! And RUDE! Second problem-everyone ordered appetizers and when they came out one was missing. We ordered two artichoke appetizers and only one came out. By the time everyone was finished with their appetizers the second artichoke plate still had not come out. We flagged down our waiter to ask him to cancel the order as our entrees had just arrived. He would NOT cancel it and said 'oh I didn't know you wanted it to come out before your entree'. Uh hello? It's called an appetizer not a side dish!.....anyways he would not cancel the order and then magically brought out artichokes five minutes later. I don't think I've ever been to a restaurant where a waiter is allowed to openly be rude and tell a customer they are wrong despite such a minor request! My friend was not at any point rude with her request at all and quite polite too. VERY UNPROFESSIONAL. I wish I had remembered his name, but I didn't pay. if I ever see him again(not on a group date), I will be sure to make a formal complaint with a manager.
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