Poor service at the front desk. I ignored the fact that I wasn't greeted, I had to wait for someone to acknowledge me even though no other customers were in there at the time and there were three women at the desk. They confirmed my appointment through phone and email but when I got there they claimed I didn't have an appointment. But when I pulled up my email to show it to them they didn't care. Didn't empathize with the fact that we drove all the way over there on a cold Saturday morning, wasted time I could have used doing other things, like going to a vet that can keep their appts. Just oh well, do you want to reschedule? Well not only is that bad service but it's just wrong.