Owners beware! READ the contract, can't stress enough. They will tie up your real estate if you want to sell and charge you $1000s to buy out of their contract. My clients barely saw a return on their property and was charged for unnecessary repairs, plumbing jobs that did not exist and locked into an agreement they cannot withdraw from. TERRIBLE! No you do not get a live person when you call, just a recording and a place that will take your $. Highway robbery!