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  • i purchased 3 body wraps off of groupon.. I called and left 3 messages & a few days went by before i even heard back from her. my first apt i went in 10 mins early and was told to wait by a lady who was doing hair. few mins later L marie walked in with her assistant but because it was my first time i had no idea that it was actually her till later. well when she walked in she asked me if my name was hope I said no. so I continued to wait. 1/2 hour later I stood up again & asked if L marie was here. the lady who was doing hair said "oh she didn't come & talk to you?" i said no. a few mins later L marie came up to me & said sorry I saw you when I walked in & acknowledged you. I told her yes you did but you asked me if I was Hope & i said no so i continued to sit & wait. well i finally went back & had my treatment done. Her assistant was a very sweet kind lady but L marie was very rude to her in front of me. My next apt was my 2nd & everything went smoothly except for the fact that she was very rude again to her assistant which made me uncomfortable. The assistant set the machine to a higher level of heat & L marie gave us both a lecture on how that was not recommended at all & usually takes up to one year to build. Well first off I did not ask to set the heat to 90 & 2nd instead of yelling & scolding her assistant in front of me for doing that she should have took her outside & talked to her. I felt so bad & sorry for that lady. the 3rd apt: I could not make it & texted her that morning like she had texted me twice asking me to confirm my other 2 previous apts. so I thought it would be ok to text. well i got no text back from her so i was assuming everything was ok & that she got it.. a few days later I texted her again & asked if she had any openings for my 3rd and final apt. she said "i have a 3:15 would you like that one?" I said "oh darn i can't do you have anything tomorrow afternoon?" she then replied "I'm sorry Im completely booked. I think with service well if we had a conversation instead of text".... well in my previous experience & also with others here on yelp I noticed L marie is a very hard person to get ahold of by calling & I often got her voicemail so i thought texting was easier for her & for me since she was quicker at responding... well apparently she wanted a phone conversation which was no problem at all but instead of texting me back so rudely, I would have preferred her kindly asking to call her & i would have done just that.. well it jus made me upset thinking of how it was ok for her to text when she felt like it & now when Im texting her about my final apt she gets a sour & rude attitude. well, it is just not worth my time driving 25 mins to my apt. to meet up with a person like this so I just told her I'll take the lost on the last bodywrap that I purchased. I was also kind enough to tip her $10 on each visit despite being uncomfortable & unhappy with her services.. well, after this happened I notified groupon & they were kind enough to refund me $10 towards my next purchase thank you groupon!!! I'll definitely be looking forward to going to another bodywrap session with another saloon.
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