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  • Never got to the pizza. Most bizarre of business practices... Call to order a pizza for carryout. I never had a chance to ask the size of the pizza. Never had an opportunity to place my order. I asked to place a take out order. After a brief hold, I'm told no take out til 9 PM, but they could seat me right away? Without thinking, I said we'd try another time & the call ends. Then I had a mental double-take: I can come in, get seated, & have a pizza placed in front of me, but they can't put that pizza in a box for take out?! I called back, questioning if I understood correctly, & apparently I had. So I'm offered you know, "confusion," "our first week," "we can actually do it..." because, I'm told, "we're empty right now." What? Have I lost my friggin mind?! I'm told the first few nights were slammed (understandably), & the kitchen's still trying to figure out what they can handle, so on, so forth. Excuses, for sure. I mean, I understand the call taker was trying to make things right, but refusing business when you're empty? That's not even a "first week" error, it's just absolutely contrary to the point of business. Isn't part of a pizzeria's business take out? Admit the error, apologize, & spare me the excuses. Excuses killed my appetite to be honest, because excuses leave a bad taste. Having worked in the service industry for over 10 years, the businesses' problems, like overwhelming your kitchen's capacity/over-seating the room, are of no concern to the customer. A customer wants good food, but more importantly good service. I had neither. You know, few years ago, I purchased an AK-47 from Grampa, in the same spot, Grampa's Pizzeria now occupies. I couldn't help but chuckle, when it occurred to me, it was easier to buy an assault rifle from Grampa's Gun Shop than it is to get a pizza for carryout from Grampa's Pizzeria. So, so weird. Anyhow, I'll probably give another chance at some point, but I couldn't let this one slide.
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