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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Junk, junk, junk. We got a matching set of a power recliner couch & love seat back in February. We've had techs out TWICE already to look at the couch. They're coming again next week for a third time. First, the one recliner just stopped working less than a month after we received it. It also got super flat so they had to put more "stuffing" into it. Why on earth should a brand new couch need more stuffing added to it that soon? Then, a few weeks later, the couch was sagging terribly when you sat on it. They ended up replacing the couch. Now, the stitching has come out on the one side of the couch (the "new" one), the top cushion looks AWFUL from sagging, you sink into the one side and half of the time the power recliner doesn't even work. I called and asked what would be done once the tech comes out for the third time and was told we can either get a replacement (umm..NOPE) or a reselection (oh yay, more of the same crap, just a different look!)..so unbelievably unhappy with this place and the way they handle things. We will be selling the new piece of junk as soon as we ge tit so we can go elsewhere for a quality sectional. Also, don't bother ever actually going into the store with any issues, they'll just hush you away and make you call customer service because they also don't want to deal with you (guessing their complaint list is off the charts). Please do yourself a favor and stay away.
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