I have never had a problem with Thrifty before, but today was an adventure- and not a good one. The customer service below is absolutely ATROCIOUS. We waited in line for 45 minutes just to get the car, but that was okay. Just a long line. We go below and after waiting 15 minutes we get randomly assigned a very large SUV that reeked of smoke and ask another employee walking by if we can switch cars. He says yes and tells us to take a car that 2 doors down. There are no keys. We come back to the line where the woman accuses is of lying about the smoke and yells at us that we shouldn't have switched because she doesn't know any coworkers and mumbled under her breathe.. Lovely customer service. This whole experience took 2 hours and 3 cars.