I feel a little sad to leave a bad review as I have been a recurring customer here in the past but I'm hoping the owners review these sites so they can turn some things around. First off, they actually use good ingredients and everything I've eaten there has tasted good. However, they lack severely in service and customer interaction. None of them speak English very well and the male owner tends to just kind of stare at you until you order and barely talks. When I've asked questions I've received answers of 1 or 2 words that left me feeling uncertain and uncomfortable. Today my wife stopped by and believed she was overcharged for her sandwich but when she asked the employee she only got "no" as the employee who was there barely speaks any English; I believe she's family of the owners. Their prices are also rather unclear and if you don't specify otherwise they will automatically add chips and drink to your order.
Next, almost every time I've gone in their coffee and/or iced tea dispensers have been empty (I don't drink soda). I always mention it to them but it usually takes them a good 20 minutes to get to it which means I'm done eating before I can fill my cup.
The last item that has always annoyed me is that their TV is always on political channels on rather high volume which, for me, damages the relaxation aspect of eating.
C'mon, Ben's owners! There's a reason the shop is attracting fewer and fewer customers! Give us reasons to be loyal again!