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  • My microwave went out and I made a claim through my home warranty. Jims place was sent out. Kyle (the owner?) came and decided the board was out on my unit without even checking anything. I got the impression he just wanted the quick $65 payment and be out asap. The Warranty company decided that the board would be too expensive to replace and decided to pay me to replace the whole unit. This is a $1000 convection microwave and they were going to give me $250 to replace it. I told them if I was going to pay several hundred dollars out of pocket to replace I wanted the unit actually diagnosed. Kyle did not even check for power. NOTHING! The warranty company called Kyle with me on the phone and I expressed my concern. Kyle got mad and said he has worked on hundreds of these units and does not need to check anything to know it is the board. He got mad and said he did not want to work with me and they should get another company to do the work. The warranty company agreed to send someone else out to actually diagnose it. A little while later I got a phone call from Kyle's company wanting to come back and check it. I refused to do business with them again. Another company was sent out and the first thing the tech said was he would be very surprised if it was the board. He did a proper diagnosis and found it was a thermal fuse. He popped another one in and it works great now. I will never again do business with this company. I am appalled at how I was serviced and treated afterwords. All that and it was just a fuse.
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