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  • Ordered chicken parm and cheesecake for delivery at hotel. Since I am at hotel you would think they would have checked for silverware. Nope, driver left and I opened everything with no silverware. So ended up having to get dressed and go to first floor and scrounge for silverware. By the time I got back meal was cooler than when received. I called and the lady tried to tell me they put silverware in there. If they had why would I be calling? Totally ruined the takeout delivery experience because I still had to get up, dressed and go looking for silverware. First impressions are key in business and this was not a good first impression. Lady did not offer anything in return. Said she would send driver out once back. Food would have been cold cold had I waited for that. Fail...
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