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  • I used to love shopping here but last time I was in I was not impressed by the customer service. I let a male know I wanted to try some products on. He said Oh I dont think we have any one who can help you right now. They were fully staffed and he was an associate why couldnt he help me ? Then he said oh she can help u rudely. I believe her name was Liz she was very nice and helped me apply my makeup products and was very informative on how to use them etc. She had to leave and when she left I saw an advertisement for a free hair product demo I asked a manager and she asked an associate to help me the associate replied " I wasn't trained in that." (idk how a manager can be ok with that response), Then the manager told me it would be about ten mins and she could have another associate help me. I walked around the store 20 mins passed so I asked again and they said a few more minuets. I went to check out and told the cashier about my experience. She allowed me to check out and instead of her offering to show me the demo I had to ask her so she took me over and did. She apologized for my experience. The employees here are lazy and want their coworkers to do everything for them they are also rude and not accommodating especially to a vib member like me. I spend a lot of money at Sephora and I should be treated nicely. I think I will go to a different location next time. They need to step it up!
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