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  • Stopped by earlier today to check out the place and to have an issue with my MacBook not charging looked at. First of all, my compliments to the Noal (I hope I'm spelling that correctly. He has a very pleasant demeanor and in his voice! When I had called first to see if they had an item in stock he answered the phone with excellent customer service. I told him that I would stop by. When I came to their store/ repair place, I was immediately greeted by Noal and the General Manager Chai. Their customer service was excellent! Very friendly from the start all the way to the end of the experience! They were no strangers at starting and having a conversation and were friendly all the way through. So, to my charging issue that I was having with my MacBook Pro. I was afraid that it would have been an internal problem and with a charging board inside. Chai and Noal actually checked to see if it was the power adapter first and I would've never thought to even see if it was as simple as the power adapter since at home, I get a spark (which is known to be normal with MacBook adapters), when I plug it in. It turned out to be the power adapter and not any internal issue with the MacBook Pro! I ended up only buying a new adapter from them which is also cheaper than big name stores like Best Buy and even Apple! They even honor a referral system where if you were referred to them by another store, you get a discount! Here's the one thing that actually won my loyalty...rather than jumping to, "oh, well it's going to be this much and we charge this much," and so on, the went ahead and check if it was just a simple problem! They won't take your money if they don't have too! They have an honesty and honor system that I absolutely appreciate and respect! We are now loyal customers! Oh, and their prices to repair/ replace cracked IPad and IPad Mini screens are awesome! I highly recommend these guys at ExperiMac and at their location! Also, when you walk into the place, they have a very clean presentation! Thank guys for your honesty and awesome customer service! I'll see you guys when I go pick up my iPad Pro 12.9!!!!! ~ Michael Angelo
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