Being a tourist in Toronto, we had to urgent find a medical clinic when my 3 year old who was coughing her lungs out and progressive gotten worse on our 4th day. My first impression of the clinic was clean, bright, well kept yet kid friendly enough to have Frozen decal and toys for toddlers to play with.
The two ladies at the front desk was very professional and nice even though they had to deliver a bad message that the clinic was fully booked for the day and the earliest appointment would be for 7:30pm that night. I explained my 3 year old's coughing situation and they gave me assurance that they will speak with the doctor to see if they can squeeze her in. Even if the doctors cannot accommodate, they will help us make the calls to area clinic so we won't have to keep walking around to clinic that doesn't take walk in - We were thru 2 other locations before finding this clinic that does take walk in and we had no phone being a tourist! I absolutely cannot understand why other reviewers complains about the front desk. Both ladies were never once rude or nasty to us. They went above and beyond in my opinion. Long story short, they took us in!
We had Dr. Ryan Chen and he was very patient and knowledgeable. He answered ALL my concerns patiently and even told me I should not have given OTC cough med since my kid was too small. I do feel Dr. Chen has his patient's well being as first priority. In New York City the Doctor would have just take hurry you along, take your money and run. Forget about giving you medical advice on what I, as the parent of the patient should not have done. His delivery was professional and very cordial.
They have a pharmacy in house, so that was convenient.
Their fee was reasonable despite knowing we are tourist (they could have jack up the price and I will still have to pay) and we had no insurance . The ladies at the front desk gave us an email address in the event we had problem claiming our traveling insurance.
All the staff - from the front desk to the Doctors to the Pharmacy team - they were AMAZING and I cannot thank them enough. This TEAM put a worry mother at ease while in a foreign location. Thank you Thank you Thank you !