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| - This place was my to go cafe until yesterday, but yesterday we decided not to go there anymore. Everything I tried there was fresh and tasted good but the service is awful! The cashier/server were extremely rude and both had so much attitude from the beginning. I've been there many times, other staffs were always nice but these 2 ladies were extremely rude and previous times also, i had a poor experience with the same cashier lady. Yesterday, we ordered special omelette, almond croissants, hot chocolate, and chai, and a tuna melt for the two of us. Although the shelves where filled with many many clean cups, but the cashier told me they will only give us plastic cup and plastic plates, because they were busy in the morning and won't have time to have the dishes be washed!! Like that's my problem! They even didn't give us cutleries after asking 2 times. That's not the type of costumer service you expect when you tip 15%, at a self service. She burned the croissants, the hot Chochlate barely had chocolate in it and the plastic cup was 1/3 empty (despite other times) and the toast was old and cold. The worst part was that the "special" omelette came with only ONE toast, cut in half!! Something you don't see anywhere in any other food establishment.... So I asked them for another one, and with so much attitude, she told me that I have to pay $4.25 and charged me $4.24 for one toast cut in half!!
After I raised the issue to the owner, he told me it was a mistake. The owner was very rational and very nice and explained her that they should give us another toast at no cost.
But things got even worse from then and that was when my boyfriend told me he won't ever go back there. After the owner talked to the girls. She waited until my bf finished his omelette and THEN she brought us this cold, old toast, as you see in the image, the very last piece of the bread (that you are never served in a restaurant), which we didn't even touch, as it had missed edges, maybe because she kept touching and turning it while she was behind the counter, and I was wondering why?! I'm not sure if the owner instructed her to give us that nasty piece of toast or was it her, I just know the cold, old "toast" was brought with with so much attitude.... something I've never ever seen anywhere else.... The two girls surely should not be in costumer service.... we were suppose to go there with 6 other friends and after this terrible experience we decided to go elsewhere, eat in peace and be treated with respect.... imagine going to a cafe and ask the server to give you one of the 20 coffee cups and she refuses saying, no, we are too busy to wash them later!! And that's when the cafe is 1/2 full and there are only 6 people (including us) sitting there ..... That was the worse costumer service experience we had.... The owners, as nice as they are, but maybe they are not very familiar with quality service, the concept of costumer service the way it's acceptable here... obviously the girls didn't have the training in terms of customer service..... going to cafe is ones relaxing time, the time when you want to relax and chill .... not a time to be mistreated and be given so much attitude and poor service.
P.s the only reason I am giving the place a 1 star is that the food quality is good, and everything is fresh, but the service was -5
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