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  • I like the food that I have had at this place but I am completely disappointed in the service I received. I work at a local business that is about 10 minutes from this restaurant. The first time I ordered delivery it was 15 minutes later than the 45 minute delivery time that they promise, we ordered for several people in our office and there were several complaints about the wait and the food including one order that was completely wrong, and they had to bring it back and that they watered down their ranch. There was a definite different in the ranch dress we got on the returned 2nd order. Today I choose to give them a 2nd chance and place my order at 11:00 am and asked for a 12 noon delivery time. I also called to verify that they had received my order and wanted to make sure that this time all instructions were send over from Beyond Menu, the service that they choose to provide this information for. At 12:15 I called to just get an estimate of delivery I was told at this time that the driver had left about 6 minutes ago and should be at my office within the next 6 minutes. After 6 phone calls, 2 phone calls from Beyond Menu and an 2 and a half hours after I placed my order, my food was dropped off to the front desk. The restaurant told me that he had given my number to the driver and I had been waiting on a call, they never called me on my cell, but told Beyond menu that the driver had called me 3 times. The security guard did call my desk but I was in the lunch room waiting on a call from the driver. I had been waiting in the lobby but got tired of waiting. The manager/owner did not seem the least bit concerned and give me several different stories including telling me to cancel my order because they were busy. The bag was torn open and they discount they offered me was just left at the front desk. I would not recommend them for delivery in anyway shape or form. The wings are some of the best I had but if the service and concern for the customer is at this level I will pass.
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