Not sure why I've waited to write this review. I called to schedule an appointment and they had to book a month out. Day of the appointment I get a call that they have to cancel as the nurse called off. Reschedule took another 2 weeks. Arrived early for appointment and sat for 15 minutes past the start time as the desk workers chatted freely about their night out the night before. The rn I had was nice and the facilities were great. My Botox kicked in within 2 weeks (normal) but it wore off after 1.5 months... not normal unless the Botox is watered down. Also one of my injection points didn't heal correctly and it now something that I can only compare to scare tissue. Don't fall for the introduction prices - not worth it. I'll go to private practices from here on out.