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| - I should preface this review by stating I am forever a Nordstrom customer. I grew up shopping predominantly at this department store -- exceptions for Saks and Neimans -- and since I grew up in Seattle I grew accustomed to the epitome of customer service at Nordstrom.
This Nordstrom is great but the customer service at times can be lacking. That in no way implies poor or even mediocre customer service, but from shopping at the Nordstrom in Seattle or even in Bellevue, the Scottsdale Fashion Square Nordstrom can be a little snobby. Though it just might be the difference in culture.
I like to shop in casual attire: yoga pants, yoga sweatshirt, flip flops. I don't look sloppy -- never anything baggy or worn out and my yoga gear is quite expensive -- but I find that at this Nordstrom I need to forgo my yoga pants to receive better service. That is a detail I would expect to find at Saks or Neimans, I would never walk into Saks in yoga wear. "Better" service is also relative. Only a few occasions have I felt I received poor service and that was during an especially busy time when the store was in the process of a massive remodel.
This Nordstrom is fairly large: 3 stories and a FANTASTIC shoe department. The men's section is better than other stores but still lacking. My boyfriend has trouble finding stuff he likes because tend to carry the exact same stuff for months at a time. Also, the men's section is a bit too trendy for me. Wait too much emphasis on the "Scottsdale" look. However, most of the gems in my boyfriend's closet are from Nordstrom. Great jean selection but go elsewhere for men's shoes (check Hugo Boss).
The beauty and fragrance sections are wonderful but beware the MAC counter -- always insane. One thing I dislike about browsing the beauty counters at Nordstrom and perhaps anywhere is the hard sell. I never really feel comfortable just perusing the products. However, I do recognize that makeup has a really high return rate so I get the need for the retail push.
My favorite section is Activewear. I tend to be more causal most of the week since I'm a freelancer and I love their selection of comfy yet super stylish yoga and workout gear, plus they have their in-store brand called Zella which is like Lululemon but with a better variety of sizes. (You never want to stuff yourself into yoga pants a size too small...)
As usual, there are no pushy sales reps at Nordstrom. They ask you if you need help and then let you browse if you say no. Even today -- I was considering a new wallet and the associate was helpful but left me alone for 10-15 minutes while I contemplated my purchase. I love that about Nordstrom, I never feel pressure to buy anything.
Ohhh I almost forgot to mention the cafe. Yum! I love Nordstrom Cafes and the service and selection is delicious. I absolutely love their salmon cesar salad with an iced tea.
There is also a coffee bar on the first floor and an AMAZING sunglass department next door. I found my one and only Chanel shades here after swearing for years I'd never drop major money on sunglasses.
All in all: Nordstrom never fails to impress with service or style. I prefer Nordstrom over Saks or Neimans -- just a more comfortable experience.
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