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  • I hate to say it, but I am finally done with Lo-Lo's. The first time I ever went there it was wonderful. It was in this small house and the atmosphere and food was amazing with wonderful service. Then they moved. I work pretty close so one time a coworker and I called in a lunch take-out order. From my prior experience of them being so busy I called well ahead of time to ensure it would be ready when I got there. It wasn't. I waited an extra half an hour and was told it was my fault because I called so early. Rude. Regardless, the food was amazing and I wasn't going to let that ruin a restaurant for me. Went there once more with my boyfriend and had great food and great service. A few more times had take-out and they were all a success. Then my boyfriend and I took two of our friends there for a greasy hangover breakfast since they had never been there before. We were told the wait would be 40 mins. After an hour my boyfriend asked what had happened and they told us we missed it when we were called. Annoying but hey, maybe it was our fault and we sat back down expecting to be first in line. The hostess then came out and seated a group of like six who had gotten there way after us. Annoyed and STARVING we gave up and left. And I looked over at the hostess just livid and she looked right back at me with this smug look on her face. Today was definitely the last straw. We ordered take-out and apparently they no longer accept payment upon arrival. You have to pay with a card up front. Thankfully I work at a bank and have an ATM on campus so I could deposit the cash into my account for the $70 order we made. They said we needed the card and ID to pick up the order and I told her I was sending someone else to pick it up, the girl on the phone told me she would make an exception as long as he had those two items. And of course they told my coworker when he got there they can't do that but luckily gave him the food. The chicken was dry and tiny and the waffles were super thin. I'm just over it. Now that Welcome Chicken and Donuts opened I'll just go there instead. They always have good service and the chicken is amazing. I'm sad that such a Phoenix staple has gone so down hill.
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