Service - beyond amazing! The service deserves 6 stars.
Food - it's ok. I'd give food 3 stars.
I've had a chicken shawarma here a year or two ago. Since then, I never came back. The pita was meh. It was somewhat bland. I actually feel the same way about the beef plate that I got. It's filling, portion is good. Taste was meh. Will I go back here again? Maybe...maybe not.
The guy who served was very nice. My meal came up to $10.16 and he just took my $10. I asked for rice that is apparently extra charge, which I didn't know, but he gave it to me anyways. He said it's normally extra. It was really nice of him.
I'd probably check out their lunch special. It's $5.99, but I'm not sure what it is. Though, I feel like Villa Medina in the food court is better.